Refund Policy

We at Background Remover strive to provide a service that meets your needs and expectations. If for any reason you are not satisfied with your purchase or experience issues, please review our refund policy below.

1. Subscription Refunds

Our subscription service offers a 3-day free trial, allowing you to evaluate the app before being charged. You may cancel your subscription at any time during this trial period, and you will not be charged.

1.1 Refunds for Active Subscriptions

Once the 3-day trial period ends and your subscription becomes active, the weekly charge of $9.99 will be processed via Paddle. After the charge is made, refunds will generally not be issued unless there is an exceptional circumstance, such as:

• An error in the billing process
• Technical issues that prevented access to the service for an extended period
• Duplicate charges

If you believe you are entitled to a refund based on one of the reasons above, please contact us at [email protected] within 14 days of the billing date. We will assess your case and, if eligible, issue a refund through Paddle.

2. Managing Subscriptions

To avoid any unwanted charges, we recommend managing your subscription directly through the Paddle platform. You can cancel your subscription at any time via the email receipt you received upon subscribing or by contacting our support team at [email protected].

Once canceled, you will still have access to the premium features until the end of the current billing cycle, but no further charges will be applied.

3. Refund Requests

If you experience technical issues or believe that you were charged in error, please follow these steps:

• Contact our support team at [email protected] with details of the issue.
• Provide your payment reference from the Paddle receipt and explain why you believe a refund is warranted.
• Our team will review your request and may request further information if necessary.

If your refund request is approved, the refund will be processed via Paddle, and the funds will be returned to your original payment method. Refunds typically take between 5-10 business days, depending on your payment provider.

4. Refund Exceptions

Refunds will not be granted in the following circumstances:

• Failure to cancel the subscription before the trial period ends
• Non-usage of the app after the subscription has been billed
• Requests made beyond 14 days of the billing date

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Continued use of the App after changes are posted constitutes your acceptance of the updated Refund Policy.

6. Contact Us

If you have any questions about this Refund Policy or need assistance with your subscription, please contact us at [email protected].

Last updated: September 24, 2024